Store Warranty Claim

To make a claim on this manufacturer’s warranty please contact your original store of purchase as soon as you notice a fault. Provided they have all the relevant information this store will be able to lodge a warranty claim on your behalf.

If you purchased this product directly from us, please complete this form. If you have any questions, please email us at customercare@oztent.com or call 8555 OZTENT (698 368) for assistance.

Please be aware that if the fault is not warranty related, you may be liable for any costs relating to returning the product for assessment or repair.

Customer Details:

First Name *

Last Name *

Email *

Phone *

Attachments:

Proof of purchase *

Close up of fault/s *

Close up of fault/s

Top of carry bag

Bottom of carry bag

Photo of product as a whole – Front *

Photo of product as a whole – Back *

Photo of product as a whole – Side 1 *

Photo of product as a whole – Side 2 *

If this claim is for an item other than a chair please also provide photos of the inside:

Photo 1

Photo 2

Photo 3

Product Details:

Item Purchased *

Batch Number *

Your batch number is 6 digit number located on the white tag inside the product or the carry bag

Purchase Date *

Purchased From *

Product Issue *

Can the customer or store see anything that may be causing this issue (please state customer or store)? *

When and how did the customer notice this issue? *

Has this customer had a previous claim for this product? If so please provide information *

Are you seeking a credit or replacement?

Credit
Replacement

Please select one

Store Details:

Store Name *

Town / Suburb *

Store Warranty Reference *

Staff Member First Name *

Staff Member Last Name *

Store Phone Number *

Store Email Address *

Store Collection Address *

In the event this item is to be collected for return and will be left unattended, where will it be located (e.g. side door, back deck, loading dock, etc)?

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AWESOME

While we’re sorry to hear you’ve experienced an issue, we look forward to helping you resolve it.

One of the team will review your details and be in touch with you soon!

Happy Camping!

Team Oztent

AWESOME

While we’re sorry to hear you’ve experienced an issue, we look forward to helping you resolve it.

One of the team will review your details and be in touch with you soon!

Happy Camping!

Team Oztent