Oztent Customer Warranty Claim

If you brought your product directly from us, please complete this form.

If you purchased this product from one of our retail partners please contact them and they will help you complete, and submit, your warranty claim.

If you have any questions, please email us at customercare@oztent.com or call 8555 OZTENT (698 368) for assistance.

Please be aware that if the fault is not warranty related, you may be liable for any costs relating to returning the product for assessment or repair; so, let’s discuss the problem first.

Customer Details:

First Name *

Last Name *

Email *

Phone *

Attachments:

Proof of purchase *

Close up of fault/s *

Close up of fault/s

Top of carry bag

Bottom of carry bag

Photo of product as a whole – Front *

Photo of product as a whole – Back *

Photo of product as a whole – Side 1 *

Photo of product as a whole – Side 2 *

If this claim is for an item other than a chair please also provide photos of the inside:

Photo 1

Photo 2

Photo 3

Product Details:

Item Purchased *

Batch Number *

Your batch number is 6 digit number located on the white tag inside the product or the carry bag

Purchase Date *

Purchased From *

Product Issue *

Can you see anything that may be causing this issue? If so, please provide more details. *

When and how did you notice this issue? *

Have you had a previous claim for this product? If so please provide information. *

Are you seeking a refund or replacement?

Refund
Replacement

Please select one

Collection Details:

Store Collection Address *

In the event this item is to be collected for return and will be left unattended, where will it be located (e.g. side door, back deck, loading dock, etc)?

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AWESOME

While we’re sorry to hear you’ve experienced an issue, we look forward to helping you resolve it.

One of the team will review your details and be in touch with you soon!

Happy Camping!

Team Oztent

AWESOME

While we’re sorry to hear you’ve experienced an issue, we look forward to helping you resolve it.

One of the team will review your details and be in touch with you soon!

Happy Camping!

Team Oztent